ANDERSON WHEELCHAIR
RETURN POLICY
Return Policy
You may return most new, unopened items for a full refund within 15 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email and submit an RMA (Return Merchandise Authorization) number before returning your items. This RMA number is usually written on the bill of lading (issued by the mail carrier’s shipping department) or somewhere on the packaging. If you cannot find your RMA, one may be obtained by contacting us by phone or email.
All returns will be subject to a 30% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Bathroom Equipment
- Missing their serial number or UPC
- Special orders (returned at our discretion)
- Returned more then 30 days after delivery
- Returned without notification
Have Questions?
Have questions about a product you would like to purchase or rent? Anderson’s Wheelchair is open Monday – Friday from 8:00 a.m. to 5:00 p.m. Contact us online, give us a call, or stop in to our Rochester location! We look forward to helping you in any way that we can.
About
ANDERSON WHEELCHAIR
Anderson’s Wheelchair is a family owned and operated business located in Rochester, MN, serving the greater South East Minnesota area for over 53 years! Located directly across from the Rochester Mayo Clinic St. Mary’s Hospital facility, Anderson’s Wheelchair supplies a complete line of home medical equipment and supplies, but our specialty remains wheelchairs!
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